» Overview

 

AXIOM ( call center in India ) is an IT-enabled services company providing most efficient and cost effective

» Business Process Outsourcing India and Call Center services to clients worldwide.

AXIOM brings together world-class resources, software, and expertise to help create valuable relationships between our clients, their customers and their employees.

 

 

» Vision

» We'll provide our clients leading-edge products and services that offer a compelling value and create competitive edge.

» We'll create for our employees an environment that attracts, develops, and rewards highly effective people and is recognized as one of the best companies to work for.

» Methodology

"Attaining customer delight by exceeding expectations on all counts is the core mission of our organization. We endeavor to understand the finer details and needs of the client, and believe in delivering and executing "absolutely positively, whatever it takes"

» TRAINING

» QUALITY ASSURANCE

Professional Training, 'Know-how' Focus

The training at AXIOM is broken up into the following module:
» New recruit training
» Client Specific Training - includes product and   process training
» Ongoing Training and Assurance of Skill Levels

 

 

 

 

 

New Recruit Training

Led by AXIOM 's in-house trainers. Coverage includes
» Communication Skills
» Customer Service skills
» US/UK culture and accent training
» Interactive training using audio-visual aids, quizzes,    role-plays, etc

Product Training

» Initial batches are typically led by client trainers
» Ongoing training managed by AXIOM 's in-house trainers
» Clients participate in certification process

Operations

» Transition period between classroom to operations floor
» Associates are closely monitored by a cross-functional team from training, quality and   operations
» Sample of interactions monitored is higher than in steady state
» Instant feedback provided and any onsite training conducted, if required
» Refresher programs conducted at regular intervals

Professional Training, 'Know-how' Focus

At AXIOM we take pride in staking our name for commitment to quality and our passion for the business that we are in. What sets us apart is not that we use state of the art technology but that we at AXIOM subscribe to the belief that our agents are our most important asset. They are the only people who speak on a one to one level with the customers. Each of our agents is aware that he defines the quality of the organization.

 

 

 

 

The four tenets to the way we manage quality:

» Dedicated QC QA organization, trained as per client specifications.
» Definition of QC metrics in conjunction with our clients.
» Quality monitoring both side-by-side and remote, with a closed-loop feedback mechanism.
» Joint calibration with clients on an ongoing basis.

 

Contact The "Offshore Outsourcing " Experts at ... 1-949-202-5115